Sara Cosmetica Natural


Legal notices

Legal notices

Legal notices



This document (together with all the texts referred to herein) sets out the terms and conditions governing the use of this website (www. saracosmeticanatural. com) and the purchase of products on it (hereinafter referred to as the "Terms"), regardless of the application, digital medium, medium or device through which it may be accessed. Please read these Terms carefully before using this website. By using this website or placing an order through it you accept the Conditions of Use and Purchase of SARA COSMETICA NATURAL, so if you do not agree with these Conditions you must not use this website. If you have any questions regarding these Terms or any other legal text published on our website, you may contact Us through our contact channels. The contact may be formalised, at your choice, in any of the languages in which the Conditions are available on this website.



This legal notice governs the use of the website www. saracosmeticanatural (hereinafter, THE WEB), owned by Agustina María Nannini, holder of the NIF Y6604780E, with address at C/Calle Faralló 31, 07590 Cala Ratjada Islas Baleares, and (hereinafter, THE OWNER OF THE WEB) whose email address is cosmeticanaturalsara@gmai. com.

Browsing the website of THE OWNER OF THE WEB assigns the status of user of the same and implies the full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, which may be modified.

The user undertakes to make proper use of the website in accordance with the laws, good faith, public order, traffic usage and this Legal Notice. The user shall be liable to THE OWNER OF THE WEBSITE or to third parties for any damages that may be caused as a result of the breach of this obligation.



The information or personal data you provide to us will be treated in accordance with the provisions of the Privacy Policy of SARA COSMETICA NATURAL. For more information, we invite you to carefully read our Privacy Policy.



4.1. By using this website and placing orders through it, you agree to:

Make appropriate use of this website and only for legally valid inquiries or orders;

Do not place any false or fraudulent orders. If it could reasonably be considered that such a request has been made, we shall be entitled to cancel it and inform the relevant authorities;

Provide us with your email address, postal address and/or other contact details truthfully and accurately.

4.2. If you do not provide us with all the information we need, we will not be able to process your order.

4.3. By placing an order through this website, you declare that you are over 18 years of age and have legal capacity to enter into contracts.



All orders are subject to product availability. If there are difficulties with the delivery of products or if there are no items left in stock, we will refund you any amount you may have paid.



6.1. To place an order on the SARA COSMETICA NATURAL website, you must follow the online purchase procedure, accept the Terms of Purchase and click on the "pay" button. After completing the purchase process, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email that the product is being shipped (the "Shipping Confirmation"). If you do not receive this email, check your junk mailbox. If you do not find it, please contact us at cosmeticanaturalsara@gmail. com. If you are a registered user, you have a detail of all the orders made in the section "My Account"



This website also allows shopping through the guest shopping functionality.

In the mode of purchase as a guest user, TAIO will ask you only the data necessary to process your order, once the purchase is completed you will be asked whether or not you want to be part of the TAIO community. If you accept, you will automatically have a login to access My Account.



8. 1. If you discover that an error has occurred when entering your personal data during your registration as a user of this website, you can change it in the section “My Account”. In any case, you may correct errors related to the personal data provided during the purchase process by contacting the customer service through our email cosmeticanaturalsara@gmail. com.

8.2. This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the details of these sections have not been provided correctly. In addition, this website provides details of all the items you have added to your shopping cart during the checkout process, so that you can change your order details before making the payment. If you discover an error in your order after the completion of the payment process, you must immediately contact our customer service at the above e-mail address to correct the error.



9.1. All orders are subject to product availability. SARA COSMETICANATURAL will make every effort to supply the purchased products according to your order summary, however, there may be occasions when such products cannot be supplied. This may be due, for example, to the fact that such products were not in stock, or that an error in the price or description of the product had been identified, etc. In these cases, SARA COSMETICA NATURAL will contact you to inform you and, if necessary, propose alternative products that fit your needs. If you are not interested in these alternative products, your order will be cancelled in respect of the products that cannot be supplied, and you will receive a refund of the amount paid for this purpose. In these cases, SARA COSMETICA NATURAL will only be responsible for the refund of the amount paid by you, without the latter having the right to claim additional amounts.

9.2. It could also be that SARA COSMETICA NATURAL could not accept your order. In this case, we will contact you as soon as possible, using any of the means that you have provided at the time of placing the order and for the purpose of proposing alternatives.



If you make a pre-purchase of items, these will be delivered to the address you selected within the deadlines indicated on our website. Please note that some of these items are subject to longer delivery times, which will be those shown on the website and, in any case, will be delivered within a maximum period of 30 days from the date of the Order Confirmation. If you make a pre-purchase of a product, all the provisions of these Conditions shall also apply to you, without prejudice to the provisions of this clause.



The risks of the products shall be borne by you from the moment of their delivery. You acquire ownership of the Products when we receive full payment of all amounts due in respect of the Products, including shipping costs, or at the time of delivery (as defined in clause 9 above),if delivery takes place at a later time.



(*) See shipping and returns policy.



The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount. Product prices may be subject to change, but any changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have selected all the items you wish to purchase, they will be added to your shopping cart and the next step will be to process the order and make the payment. To do so, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Also, during the purchase process, before making the payment, you may modify your order details.



In accordance with the provisions of Law 37/1992, of 28 December, on Value Added Tax, and other provisions where applicable, the delivery of the goods shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands. The rate of VAT applicable shall be that legally applicable at the time, depending on the particular article concerned. In the case of orders destined for the Canary Islands, deliveries will be exempt from VAT by application of the provisions of Law 37/1992, without prejudice to the application of the taxes and duties corresponding to the regulations in force in each of these territories.

You expressly authorize us to issue the invoice in electronic format, although you may at any time indicate your wish to receive a paper invoice, in which case we will issue and issue the invoice in such format. You can request it by contacting our customer service, through any of the means at your disposal and free of charge.



All promotions and coupons have a specific expiry date, as indicated in the promotion itself. Promotions consisting of discount coupons will always be applied solely and exclusively on the value of the product. TAIO reserves the right to cancel its promotions to users who make improper use of them, or who, under different identities, acquire numerous units of the promotion.



The products offered by SARA COSMETICA NATURAL are guaranteed. We undertake to replace it with a new one or make the corresponding payment if any of your products suffers from a manufacturing defect within 14 days of delivery. In this case, all costs of returning the product and shipping the new product or the same repaired, are borne by SARA COSMETICA NATURAL.

The consumer must inform us of the non-conformity of the product within 10 days of becoming aware of it by sending an e-mail that he wishes to return a product. In this way, we will arrange the return in the most suitable way. In the event that the problem of such product is not under warranty, it will be the consumer who will pay any additional costs that may arise from such return.

Traducir Products are deemed to be in conformity with the contract provided that (i) they conform to the description made by us and possess the qualities we have presented on this website, (ii) they are suitable for the uses for which products of the same type are ordinarily intended, (iii) they present the usual quality and performance of a product of the same type that are reasonably expected, (iv) provided that the product has remained closed since we are talking about a perishable good governed by PAO (“Period After Opening”) according to the formulation of the product, but that this may be less than years, (v)if the product has been opened, that the non-conformity is within the PAO (“Period After Opening”) dates indicated on the package, (vi) that the storage conditions are within that recommended by the AEMPS (Spanish Agency for Medicines and Sanitary Products) for the care of a cosmetic product, and (vii) that the product has been used correctly and reasonably.

The main recommendations for appropriate storage conditions by the AEMPS are: (previous item (vi) ): Store products at 18-25oC away from direct light and heat. Avoid keeping them in environments with high humidity; Keep the product in the original container and close it tightly after use; Do not mix the product with water or other products; Not to use the product for a purpose other than that intended by the manufacturer; Respect the date of minimum durability or expiry date of the product after opening (OPD), indicated in months or years within the OPD symbol.

The main rules of correct and reasonable use of the product are (previous point (vii)): Wash hands before use; Follow the directions for use indicated on the labelling; Consider the warnings on the labelling and package leaflet where appropriate. In this sense, if any of the products are not in conformity with the contract, you must inform us through any of the means of communication provided for that purpose or by email

The products we sell may often have the characteristics of the natural raw materials used in their manufacture. These characteristics, such as variation in colour, texture, odour, shall not be considered as defects or defects. On the contrary, they should be counted on and appreciated as they are a sign of the naturalness of the product. We only select the highest quality raw materials, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.



In cases where you consider that the product delivered to you does not conform to the characteristics and qualities indicated on our website, has some kind of manufacturing problem, may be in poor condition due to problems arising during transport or not, or is related to cosmetovigilance issues (and therefore used or unopened), please contact us immediately through our contact channels providing the details of your order, as well as indicating the defects that you believe the delivered product suffers from, so that we can tell you how to proceed. In the event of non-conformity of the product and generally speaking, the consumer has the right to have the product repaired (where possible), to have it replaced, to have the price reduced (where applicable) or to terminate the contract involving the return of the product and the corresponding refund of the amount paid. However, please note that these options are not always possible, depending on the type of product and company policy respectively. Due to the type of products marketed by SARA COSMETICA NATURAL, the options you will have at your disposal are the replacement of the item or directly the refund of the price paid by you and the return of the defective item if the first option is not possible.

You are informed that if the lack of conformity is minor, the contract will not be terminated. In these cases, SARA COSMETICA NATURAL will carefully examine the returned product and we will inform you by e-mail within a reasonable period of time if it is necessary to replace it free of charge or refund the price paid for the product, if replacement is not possible.

The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date of sending the email confirming that the non-conforming item is replaced or the price paid for it is refunded.

The amounts paid for those products that are returned due to any defect or defect, where it actually exists, will be refunded in full, including the delivery costs incurred to deliver the item to you and the costs that you, if any, would have incurred to return it to you. The refund of the price paid will be made through the same means of payment that was used to pay for the purchase.

To process this type of returns you can send us an email to


You have the right to withdraw from this contract without any justification within 14 days. The withdrawal period shall expire 14 days from the day on which you or a third party designated by you, other than the carrier, acquires physical possession of the last of these products.

To exercise the right of withdrawal, you must notify us (SARA COSMETICA NATURAL), at the postal address Carrer Faralló 31, 07590 Cala Ratjada Balearic Islands or at the email of the decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email).

18.1 Consequences of withdrawal

In the event of withdrawal by you, we will reimburse you the payments you have made, excluding the shipping costs generated by the withdrawal, without undue delay and, in any event, within 14 days from the date on which we have been informed of your decision to withdraw from this contract. The refund will be made using the same means of payment that you used for the initial transaction, unless expressly agreed otherwise. We will not charge you any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first. The products must be returned or delivered no later than 14 days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the products before the expiry of the 14-day period. You are only obliged to cover the depreciation in the value of the goods if the depreciation is the result of improper handling of the goods when examining their condition, properties and functioning.

18.2 Withdrawal Form: If you wish to withdraw from the contract, you may complete and send us this form:

To the attention of SARA COSMETICA NATURAL, to the email:

I hereby inform you (*) that I withdraw from my/we withdraw from our (*) contract of sale of the following product (*)/:

Ordered on (*) / received on (*)

Name of the consumer or consumers

Address of the consumer or consumers



End of communication.



Unless expressly provided otherwise in these Terms, our liability in relation to any product purchased from our website shall be strictly limited to the purchase price of such product.



The domain name, as well as all the content of the website of Sara Cosmética Natural, Blog and RR. SS. (expressively, but not limited to, web design, photographs, illustrations, texts, denominations, brands, images, videos, etc. ) is the property of SARA COSMETICA NATURAL.

SARA COSMETICA NATURAL is the only one authorized to use, either by original title or by express authorization, the corresponding intellectual property rights, so any partial or total reproduction of the content by any means and on any medium, is subject to a prior and express authorization of Sara Cosmética Natural.

It is strictly prohibited for the user to use the Website or any part of it for purposes other than personal, private and commercial use, in particular by downloading, reproducing, transmitting, displaying or disseminating its contents.

The creation of hypertext links to any of the web pages or elements that compose it is prohibited, unless prior written authorization of Sara Cosmética Natural, which may be revoked at any time.

This will not prevent you from using this website to the extent necessary to copy your order information or contact details.



You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of offences under the applicable legislation. We will report any non-compliance with these regulations to the competent authorities and cooperate with them to discover the identity of the attacker. In addition, in the event of a breach of this clause, you will immediately cease to be authorized to use this website.

Sara Cosmética Natural is not responsible for any damage or loss resulting from a denial of service attack, viruses or any other technologically harmful or harmful program or material that may affect the computer, computer equipment, data or materials as a result of the use of this website or the downloading of contents from it or to which it redirects on its part.



In the event that our website contains links to other websites and materials of third parties, such links are provided for informational purposes only, and we have no control over the content of such websites or materials. Therefore, Sara Cosmética Natural is not responsible for any damage or loss arising from its use.



We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and agree to such means of communication between you and Sara Cosmética Natural. The notifications you send us must be sent through our email

In accordance with the provisions of the first paragraph and unless otherwise stipulated, we may send communications to you either by e-mail or to the postal address provided by you when placing an order.



We shall not be liable for any breach or delay in the performance of any of the obligations assumed, where such failure is due to events beyond our reasonable control ("Case of Force Majeure"). Causes of Force Majeure will include any act, event, failure to exercise, omission or accident that is beyond our reasonable control and, among others, the following:

Strikes, lockouts or other protest measures.

Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war.

Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.

Inability to use trains, boats, planes, motor transport or other means of transport, public or private.

Inability to use public or private telecommunications systems.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Global pandemic similar to SARS COVID19.

It will be understood that the obligations will be suspended during the period the Force Majeure continues, and we will have an extension of time to fulfill such obligations for a period of time equal to the duration of the Force Majeure. We will use all reasonable means to bring the Cause of Force Majeure to an end or to find a solution that will enable us to fulfill our obligations despite the Cause of Force Majeure.



Failure by us to require strict performance by you of any of your obligations under a contract or these Terms, or failure by us to exercise any rights or actions that we may have under such contract or these Terms, shall not constitute a waiver or limitation of any such rights or actions or relieve you from performance of such obligations.

No waiver by us of any particular right or action shall constitute a waiver of any other rights or actions under any contract or the Terms.

No waiver by us of any of these Terms or of any rights or actions arising out of a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to you in writing in accordance with the Notices section above.



Should any of these Conditions or any provision of a contract be declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force and effect, without being affected by such declaration of invalidity.



These Terms and any documents expressly referred to herein constitute the entire agreement between you and us with respect to the subject matter hereof and supersede any prior agreement, agreement or undertaking between you and us orally or in writing.



We reserve the right to modify the Terms and Conditions. The amendments made shall not be retroactive. If you do not agree with the modifications made, we recommend that you do not use our website.



This contract shall be interpreted and governed by Spanish and European law in force. These General Conditions are governed by Spanish law. The parties submit, at their choice, for the resolution of disputes and waiving any other jurisdiction, to the courts and tribunals of the domicile of the user.



Your comments and suggestions will be welcomed. We kindly ask you to send us such comments, suggestions and inquiries via our contact channels or the postal address provided.

You may also send your complaints and complaints through our contact channels or the email cosmeticanaturalsara@gmail. com, which will be dealt with by our customer service as soon as possible and, in any case, within the legally established period. They will also be registered with an identification key that we will make known to you and allow you to track them.

All reviews written by Clients are controlled by the marketing team. If the opinions received violate the law, ethics or morality (abusive advertising, defamation, insults, comments out of context. . . ), Sara Cosmética Natural reserves the right to reject or modify such opinions.

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